Frequently Asked Questions

Got questions? We've got answers. If you don't find what you're looking for here, feel free to contact us.

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Orders are processed within 1–2 business days.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email.

Do you ship internationally?
We currently ship within the US only. International shipping is coming soon!

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery on unused, unopened items. Visit our Return Policy page for full details.

How long do refunds take?
Refunds are processed within 5–7 business days once we receive and inspect your return.

My item arrived damaged. What do I do?
We're so sorry! Please contact us within 7 days of delivery with a photo and we'll make it right immediately.

Products

Are your products safe for pets?
Yes. Every product in the Furora collection is carefully selected with pet safety in mind. We only carry products we'd use on our own pets.

Do your products work for all breeds and sizes?
Most of our products are suitable for a wide range of breeds and sizes. Product descriptions will note any specific size or breed recommendations.

Do you carry products for pets other than dogs and cats?
We primarily focus on dogs and cats, but many of our products are suitable for other small furry pets too. Check individual product pages for details.

Account & Orders

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes it easier to track orders and manage returns.

How do I cancel or change my order?
Please contact us as soon as possible at hello@furora.com. We'll do our best to accommodate changes before your order ships.