Our Return Policy
At Furora, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.
Returns
- Items can be returned within 30 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- For hygiene reasons, opened grooming or cleaning products cannot be returned unless they are defective.
How to Start a Return
Email us at returns@furora.com with your order number and reason for return. We'll respond within 1–2 business days with instructions.
Refunds
- Once your return is received and inspected, we'll notify you by email.
- Approved refunds are processed within 5–7 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within 7 days of delivery with a photo and we'll send a replacement or issue a full refund at no cost to you.
Exchanges
We don't offer direct exchanges at this time. Please return the original item and place a new order for the item you'd like.